Thank you for choosing to shop with us. Please read our no return policy carefully before making a purchase. By completing a transaction, you acknowledge and agree to the following terms:
- All Sales are Final: We do not accept returns or exchanges for any products purchased, whether through our e-commerce platform or at our retail studio stores. This policy applies to all items.
- Quality Assurance: We strive to provide high-quality products. Prior to purchase, please ensure you thoroughly review the product details, specifications, and images available on our website or in-store. If you have any questions, feel free to contact our customer service team for assistance.
- Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer service within 4 days of receiving your order. We will assess the issue and may offer a replacement, repair, or appropriate resolution based on the circumstances.
- Change of Mind: We do not accept returns or exchanges due to change of mind, wrong size, color, or style selection, or if you simply decide you no longer want the product.
- Exceptions: Some items, such as perishable goods, and personalized items, are exempt from this no return policy. These items will be clearly indicated as such on our website or in-store.
- Refunds: Refunds will only be issued in the case of a canceled order before it’s been processed for shipment or if we are unable to fulfill your order. Refunds will be processed using the original payment method.
- Shipping and Handling: Shipping and handling fees are non-refundable. If you received free shipping as part of your original purchase, the actual shipping cost incurred by us will be deducted from your refund amount.
- Legal Rights: This no return policy is in accordance with applicable laws and regulations. Your statutory rights are not affected.
By proceeding with your purchase, you acknowledge that you have read and understood our no return policy. If you have any questions or concerns, please contact our customer service team before completing your order. We are here to assist you and ensure a positive shopping experience.